MSLN CO FAQ AND SHIPPING POLICY
Shopping on MSLN Co
How do I make a purchase on MSLN Co? Browse through for your favorite Korean fashion and beauty goodies and purchase directly from MSLN!
What payment methods does MSLN Co accept?
MSLN accepts VISA, Mastercard, American Express, Discover, Paypal, and Alipay and affiliated credit cards.
How safe is it to use my credit card on MSLN Co?
MSLN uses the highly secure and trusted Stripe, Paypal and Alipay payment methods. Please refer to their homepage for detailed information about their security features.
What currency is used on MSLN Co?
MSLN products are offered in USD, CNY, and KRW but other currencies are coming soon!
How can I make sure the purchase will fit me?
MSLN offers size templates with exact measurements on each product to ensure the best fit.
How do I know if the item is in stock?
All products will be fully stocked to satisfy your shopping experience but in case a product is sold out the MSLN will notify you that the product is out of stock.
Will my personal information be secure?
Order and Shipping on MSLN
How will I know my order has been confirmed?The customer will receive a confirmation email once the order has been confirmed by our partner brand.
Can I cancel an order?
Of course! Simply send us a request to cancel within 24 hours of placing the order and we will cancel the order for you.
When will I be charged?
You will be charged within 48 hours of placing the order.
How much will I be charged for shipping?
MSLN offers free shipping on all international standard shipping on orders over $75 USD. MSLN also offers a $25 USD expedited shipping method for quick delivery.
Will there be additional duties or taxes payable on my purchase?
There may be taxes, import duties, and/or VATs in addition to the total amount.
How do I track an order?
To track an order, please refer to the ORDER STATUS page.
How do I receive my purchase?
The ordered item will arrive at your door in our exclusive MSLN packaging!
Do you ship to my country?
MSLN ships to 74 countries all over the world. Please refer to the chart below.
How long does it take to receive my order?
Shipping duration varies depending on the country of destination but will vary between 3-28 days.
Can I return an order?
Of course! But you must request to return within 10 days of receiving your purchase and once the request is approved by our partner brand you can return the purchase to the partner brand.
If I return an order, when can I receive the refund?
The refund will be processed once the brand receives the product. The refund process could take 5-10 business days.
If my order is cancelled, when can I receive the refund?
If the order is cancelled the refund will be processed once the cancellation is approved.
When can I expect the refund to be placed back into my account?
The refund will take 5-10 days to process.
Will I be refunded on duties, sales tax or VAT on returns?
Duties, sales tax or VATs are charges out of our control so please refer to your local government office for assistance.
Can I exchange an item?
Exchanges will be arranged depending on the approval of the partner brand. Exchanges must be requested within 10 days of receiving the purchase.
RETURN AND REFUND POLICY
You must confirm the purchase of your order within 10 days of receiving the ordered product starting from the day you receive the product. Once the confirmation period is over the order will be deemed as purchased. Once the product is deemed as purchased no returns/refunds will be accepted. As long as the product is unworn, unwashed, undamaged and unused with their original tags the product may be eligible for returns/refunds.
Any request for return/refund will be notified to MSLN Co and the approval will be confirmed by the Partner Brands. Costs related to returns/refunds will be responsible by the customer. In the case of returns, you must deliver the product to arrive to the partner brand within 30 days of the return approval. Any products received after this period will be determined by the partner brand and the partner brand will have the right to deny the request. Any product worn, washed, damaged and used will not be approved for returns/refunds.
In the case of returns the product must be unworn, unwashed, undamaged and unused with their original tags in it’s original packaging. The partner brand will have the right to deny any request if the product fails to follow the requirements listed above.
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. We strongly advise all customers to use a certified shipping service such as UPS or DHL for assurance.
Please make sure to keep all information related to the return/refund shipment as the partner brand will not be liable for shipments related to returns/refunds. Costs related to returns/refunds will be responsible by the customer. All requests for refunds will be submitted to MSLN Co and will be accepted upon approval of the partner brand. Once the partner brand has received your item we will refund you by your original payment method. Payments can take up to 14 working days to process. Returned items will be refunded excluding the original cost of shipping.
Bosnia and Herzegovina